BetBrave Privacy Policy

At BetBrave, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have over your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of data in order to provide our services, comply with licensing obligations and protect our players. Our casino gathers information directly from you, automatically through your use of the site, and occasionally from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect financial information including payment method details, transaction history and, where required, source of funds documentation.
• We collect identity verification documents such as proof of identity, proof of address, proof of ownership of the payment method, and selfies when KYC checks are triggered.
• We track your gaming activity, including deposits, withdrawals, wagering history and bonus participation, to improve our services and meet regulatory requirements.
• We automatically collect technical data such as IP address, device type, browser version and session logs through cookies and similar technologies.
• We record communications with our support team, including live chat conversations that may involve an automated AI assistant, for quality and compliance purposes.

How We Use Your Data

We at BetBrave use your personal data for a range of legitimate purposes connected to running a licensed gambling operation. Our processing activities are always limited to what is necessary and proportionate.

• We use your data to create and manage your BetBrave account, including verifying your identity under our KYC and AML policy.
• We process your financial information to handle deposits, withdrawals and chargebacks, and to apply the closed-loop withdrawal policy described in our Terms.
• We use your activity data to detect fraud, money laundering, bonus abuse and other prohibited behaviour.
• We use your contact details to send service notifications, respond to enquiries, and, where you have opted in, to deliver promotional offers such as the BRAVE RUSH or BRAVE MARATHON welcome packages.
• We analyse aggregated data to improve our game selection, platform performance and customer support quality.
• We retain enhanced due diligence records where required, including for politically exposed persons and players from higher-risk jurisdictions.

Legal Basis for Processing

Our BetBrave platform processes personal data on several legal grounds. We rely on the performance of our contract with you to manage your account and process transactions. We rely on legal obligations imposed by our Anjouan licence and applicable anti-money laundering rules to carry out identity verification and record keeping. We rely on legitimate interests to prevent fraud and improve our services, and we rely on your consent where required, for example for certain marketing communications, which you may withdraw at any time.

Data Sharing and Third Parties

We do not sell your personal data. However, our casino may share information with trusted third parties who assist us in operating BetBrave and meeting our legal obligations.

• We share data with payment processors and cryptocurrency platforms to execute deposits and withdrawals.
• We share verification data with identity and anti-fraud service providers to complete KYC checks.
• We share information with regulators, including the Anjouan Offshore Financial Authority, when legally required.
• We share data with game studios and platform providers such as Evenbet Gaming, solely as necessary to deliver and certify game outcomes.
• We may disclose information to law enforcement or courts where compelled by law, or to protect our rights, players or the integrity of our platform.

Cookies and Tracking Technologies

We use cookies and similar technologies on BetBrave to keep you logged in, remember your preferences, measure site performance and tailor content. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our platform. Further detail is available in our separate Cookie Policy.

Data Retention

We at BetBrave retain personal data for as long as necessary to provide our services and comply with legal obligations. Account and transaction records are generally kept for at least five years after the end of our relationship with you, and suspicious activity reports are filed within seven days of detection where applicable. After this period, we securely delete or anonymise your data unless a longer retention period is required by law.

International Data Transfers

Because BetBrave operates internationally and works with partners across different jurisdictions, your data may be transferred outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with our obligations as a licensed operator under Anjouan law.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include encryption, access controls and regular monitoring of our systems. While we take data security seriously, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. Our team is ready to assist you in exercising these rights wherever they apply.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or request restriction of certain processing activities.
• You may withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team at [email protected]. We aim to respond to privacy-related requests promptly and in line with applicable law.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Material changes will be communicated through our website or by email. Your continued use of BetBrave after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out through our 24/7 live chat or email us at [email protected]. We at BetBrave are committed to addressing your privacy concerns promptly and transparently.